FAQ
SHIPPING & PAYMENTS
What is your shipping policy?
Shipping Rates
Free shipping is available for all products on the Citymons Official Store. All taxes and fees are borne by Citymons.
Shipping Cutoff Time & Delivery Time
Our products usually will be delivered to you within 3-5 working days from the date of shipment according to different areas normally, unless there are exceptional circumstances. You will receive an email with a tracking number once it is shipped out.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Which currency are the prices listed in?
All our prices and listed in US dollars. To help customers approximate the USD values in their local currency, please use www.xe.com.
What are the payment methods accepted?
We accept payment by PayPal & Credit Cards by VISA, Master, JCB, Diners Club, Discover, AMEX. We do not accept personal checks, money orders, direct bank transfers, debit card payments or cash on delivery.
Can I cancel my order or change my address?
Once an order is placed, we are unable to cancel, change or update the details of your order as our warehouse uses automatic systems that can not be stopped once an order is placed. This is to ensure orders are dispatched in a timely manner.
RETURNS & WARRANTY
What is your return policy?
Return of the product also depends completely on the warranty of the product. We do not accept a random return of products unless there is a quality issue which we cannot solve. If you do return the products randomly, we will not offer any refund.
Unfortunately, we do not offer returns if you simply change your mind.
What is your warranty policy?
Citymons’ products are covered by a warranty (excluding Gift Card).
Note:The warranty is provided in addition to the rights and remedies granted to you by the seller or granted to you under applicable legislation. Therefore, any remedy (e.g. rectification, claim for damages, right to terminate the contract) granted by ForgeBold or by the law applicable remain unaffected e.g., the right to claim lack of conformity within 12 months from the date of purchase.
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